What Information We Hold and Why
When you open an account, we collect the details you provide — name, contact information, and the payment method you use to fund your wallet. If you deposit through bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile your account balance and
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process withdrawals back to the same wallet. We also collect device and session data: your IP address, browser type, and the pages you visit. This helps us detect unusual login attempts and keep your account secure. We do not sell your personal data to third parties.
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Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. We retain account records for as long as your account is active and for a period after closure as required by applicable financial regulations. The
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exact retention period depends on the jurisdiction governing your account. If you are in Bangladesh, local data protection rules and the eligibility conditions of your region apply to how we process and store your information.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.